Reference

score288 Terms & Conditions in Plain English

score288 Terms & Conditions explain how you open, use and protect your account, how wallet records are handled, and what applies when you enter the lobby from Indonesia.

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score288 score288 Terms & Conditions in Plain English
CONTACT PATHS

Get Help With a Terms Question

A clear contact path helps when a clause affects your account, payment record or access request.

Account access Use the account support path when phone verification, duplicate-account concerns or a policy-based access decision needs clarification. Include your registered phone number and the exact Terms & Conditions section, and we can match the question to the correct account record.
Wallet status For DANA, OVO, GoPay, QRIS or bank transfer questions, send the payment reference from your account support path. We use the receipt and wallet status to explain whether a condition concerns a missing reference, a name mismatch or a pending verification step.
Policy changes If you want to ask why wording changed or request clarification before opening an account, contact us through the policy support route. Quote the heading and date shown on the page; this gives our team a precise starting point for the reply.
ACCOUNT SAFEGUARDS

How We Apply These Account Terms

Our policy work is tied to records you can identify: the account phone, sign-in activity, payment reference and support conversation.

Account records

We use your registered phone number and account activity to confirm who is asking about a policy decision. Keep the phone linked to your account current, because a mismatch can delay access questions involving verification or a wallet transaction.

Payment evidence

A DANA, OVO, GoPay or QRIS receipt may be checked against the account reference before we discuss a wallet condition. Bank transfer and virtual account records can be handled in the same way when a payment trail needs matching.

Cookies

Cookies and similar device storage can keep your policy page state, sign-in session and security checks working across a phone or desktop browser. You can adjust browser settings, although some account steps may not work correctly when essential storage is blocked.

Account security

You are responsible for keeping your password, phone access and sign-in details private. If you notice a login you do not recognise, contact account support promptly and avoid sending your password or a one-time verification code in a message.

Record retention

We retain account, payment and support records for as long as needed to apply these Terms & Conditions, resolve disputes, protect account security and meet applicable obligations. The period can differ by record type and by the rule that applies to your request.

Changes and corrections

To request a correction, removal or explanation, contact us with the account phone number, affected record and reason for the request. We may ask for additional checks before changing a record, and access depends on local law and applicable retention duties.

Terms & Conditions Questions Answered

These answers address the points most often raised before an account is opened or a wallet request is sent. They do not replace the full Terms & Conditions, but they show where account verification, payment evidence, device storage, policy changes and local access rules fit together. If your situation involves a particular transaction, quote its reference when contacting us.

The score288 Terms & Conditions apply to account creation, sign-in, phone verification, casino and sports access, payment requests, withdrawals and support requests. They also explain account security, policy changes and how we handle records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Access depends on local law. If access is permitted where you are located, you still need accurate account details and phone verification before account access. We may restrict a request when local rules apply or when the account, identity and payment details do not match.

Phone verification links an account request to the contact detail you provide and helps us handle duplicate-account, login and payment questions. Complete the verification step before trying to use the lobby. Never share a password or one-time code with another person or in a support message.

We may ask for a receipt or reference connected with DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. The account name, reference and destination may need to match. This check helps us explain a wallet status or withdrawal condition using a clear transaction trail.

Contact the account support route with your registered phone number, the record you believe is wrong and the reason for your request. We may request an additional identity or payment check. Where local law permits, we assess correction requests against security and record-retention requirements.

Cookies can preserve a sign-in session, policy page state and device security checks between screens. You can change cookie settings in your browser, but blocking essential storage may interrupt account access or verification. The Terms & Conditions explain how these records relate to your account use.

We may update the wording on this policy page and show the current version when a material change affects account access, payment checks or record handling. Read the current text before continuing. If a clause is unclear, contact support with the heading you want us to explain.

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